Next-Gen technologies are causing sudden change in the enterprise IT landscape like never before. The disruptions, more importantly their speed, brought about by Cloud, Internet and mobile technologies are putting constant pressure on IT functions to stay relevant to the business.
Amidst all this, the IT function still has to address common organizational technology challenges such as managing ERP systems and technology infrastructure, application development and maintenance, upgrades and testing, and so on.
A blend of strong domain expertise, process excellence and state-of-the-art technology partners enables us to make a sustainable impact on our client’s business.
TECPACT Services portfolio comprises of –
Technology Services
We follow a Consultative Engagement Approach. We engage with our clients early in the process lifecycle. We help assess the pain-points in their current state, develop a target and perform a detailed cost benefit study to recommend the most optimum solution from a myriad of technology options available – Enterprise scale or Modular, integrated or plug & play.
The Cost benefit study analysis helps customers understand the real value of the products and solutions offered, we also go a step forward to recommend, the RIGHT FIT solution for the customer infrastructure.
We then jointly manage the transformation journey with our client’s IT organization to deliver, implement and maintain the solution.
Our entire focus is to leverage our experience of having catered to multiple industries across key cross-industry functions and help our customers to conceive, build and implement technology solutions that fill the gap in their IT landscape, which in turn will enable them to leap forward to the next threshold of business value realization.
Annual Maintenance Contract
Our Annual Maintenance Contracts are focused on covering the end of our customer IT Infrastructure Lifecycle – RUN and MONITOR
We play the role of IT doctors to keep your IT infrastructure in perfect condition. We help our customers to focus on their business as we focus on regular maintenance and breakdowns if any.
Most of the products that we implement we offer an Annual Maintenance Contract that way customer gets a single window solution.
Our Annual Maintenance Contracts normally include all or a combination of –
- 24×7 monitoring and support
- Faster response and resolution
- Unlimited remote help desk support
- Onsite visit by our qualified engineers
- Managed data backup and protection
- Regular preventive maintenance
- Instance or incident based call‐out support
- Scheduled maintenance
- Monthly health checkup
- Periodic IT assessment
- Monthly reports and executive dashboard summary
Facility Management Services
Companies face the daily concerns of staffing, training, and avoiding employee “burn-out”. Added to this is the challenge of delivering high performance, consistent service levels with a constantly varying workload.
A Support contract that delivers responsive, cost-effective, support to an organization’s end-users can be a significant source of competitive advantage to today’s enterprises.
TecPact offers our customers a unique blend of proven support, best practices approach and onsite Support services customized to specific environment needs.
Facility Management Services from TecPact normally employs one or more onsite trained technical resources with a L2/L3 support from the specialist technical team. This helps customers to keep their Management costs down at the same time ensure continuity and right support is available when required.
Some of the Key Advantages that our customers derive are –
- Cross-skilled engineers having experience across several platforms like Linux, Microsoft, and leading PC and server platforms
- Our long-standing strategic alliances with Global Technology vendors keep us ahead of the curve always.
- A solution-oriented approach focused on reducing customers TCO.
On-Demand Services
Our Managed On-Demand Services are focused on delivering system and network security best practices, analytics-led threat protection. Our strong technology alliances ensures we have specialists trained in all areas we serve be it – cybersecurity, Microsoft technologies, Messaging and Collaboration Solutions etc.
This type of service support is good for customers who need Adhoc support but need specialist resources for support which required deep expertise and skills on particular technology. We ensure agile response mechanism to ensure customer satisfaction at all times.
